Customer expectations for what happens after checkout have completely changed. From shipping to returns to global shopping trends, explore how today’s experiences are influencing consumer behavior and loyalty. 

• 28% of consumers would stop shopping with a retailer after a negative experience.
  
  
• 97% of consumers expect the retailer to refund them if a package is lost or damaged in transit.
  
  
• 53% of consumers find short return periods a deterrent to buying.