Your customers deserve a better post-purchase experience

Take the hesitation out of online shopping with Route’s patented Visual Tracking™ and premium order protection. Oh and did we mention it's free?

Supporting 1000s of BUSINESSES & BILLIONS of Dollars In ORDERS

For companies that do thousands a month in revenue to companies that do millions a month in revenue.

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+ Thousands more

Grow your business with Route.

18%-

decrease in customer support costs

11.5%+

increase in net profit

126%+

increase in customer engagement

Route works where you do.

With out-of-the-box integrations for every major ecommerce platform, adding Route to your online store is a breeze.

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Shopify plus
Woo commerce
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Track

Package tracking that your customers will love

Bring your tacking experience into the 21st century. Visual Tracking™ allows you to deliver a seamless and engaging on-brand tracking experience that reduces “where’s my order?” inquiries, kills unnecessary support costs and boosts brand awareness.

97%
notification open rate
45%
reduction in WISMO inquiries
246%
more branded impressions per order
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Protect

Protect your investment and keep more customers.

Lost, stolen and damaged packages happen, and when they do, Route does the heavy lifting. Protect your customers and your bottom line with automated support that’s powered by machine learning and backed by an insurance policy. You barely need to lift a finger.

91%
reduction in claim-related CS costs
87%
of shoppers are more loyal to a brand that quickly remedies loss
10%
increase in brand CSAT
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Engage

Engage with your customers when buying intent is high.

Tired of paying for the same customers over and over again? Engage directly with your customers during delivery, keep your brand top-of-mind with custom profiles and reduce acquisition costs with promotional content and embedded shopping links.

26%
CTR back to website
126%
increase in customer engagement
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“Route’s straightforward process just makes the customer experience so much better. No questions, no back-and-forth, it’s just done. Our customers expect that from us, and now that we have a partner that can help us deliver on those expectations, it’s just great.”

Colin Waters, Customer Experience
BrüMate

Ecommerce Categories We Serve

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+ many more

Request a demo of Route

See why thousands of merchants are changing their post-purchase experience.