Route

Your customers deserve a better post-purchase experience

Take the hesitation out of online shopping with Route’s patented Visual Tracking™ and premium order protection. Oh and did we mention it's free?

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Track

Route’s patented Visual Tracking™ solution allows you to deliver an engaging post-purchase experience that reduces “where’s my order?” inquiries, builds brand loyalty and drives repeat business.

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Resolve

Lost, stolen and damaged packages happen. When they do, Route gives you and your customers a white-glove claim experience that reduces loss and inspires customer confidence all in just a few clicks.

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Engage

Turn “in-transit” into a profitable marketing channel with the Route app. Engage directly with your customers during delivery, keep your brand top-of-mind with promotional content and bring them back for more with embedded links.

Shoppers want it

Lost, stolen or damaged items should never diminish your brand’s reputation, or become the customer’s burden. If the unexpected happens, Route handles everything in just a few clicks, keeping loyalty and spirits up.

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“Route allowed us to standardize our entire post-purchase flow. From tracking to claims, we now have clear processes.” - Jenna Transtum, CEO sentia-logo

Works with all ecommerce platforms, including custom-built stores:
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Empower customers

Your customers can add Route+ to their orders at checkout, enabling package protection and one-click refunds and reorders.

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Unmatched visibility

Route automatically connects to all your customers’ orders, allowing them to visually track their packages, monitor progress, and stay in the loop. No more inbox watching.

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Create positive experiences

Route+ creates a seamless claims filing process. Order issues, including lost, damaged, or stolen packages, are easily resolved with a few clicks.

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Take control, win more customers

Route's merchant dashboard provides rich delivery data, highlights gaps in processes and provides quick insights that help you control customer experience.

How much does it cost?

Online Retailer:

$0

 

Customers:


1-2% of cart total

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“Partnering with Route early on allowed us to scale the business and build our customer base without spending insane amounts of money on customer support”


- Trevor Hiltbrand, CEO

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“What used to take hours, now takes minutes. I’ve never seen insurance work this fast. We’re taken care of immediately and our customers get their new products quicker. It’s a win-win for everyone”

- Max Watson, Head of Customer Success

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“Route has been a game-changer for us. It extends our CS team and allows us to hand off time-consuming and expensive cases without having to sacrifice on quality."

- Staci Walter, Director of Customer Experience

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Try Route today!

See a Demo