Scheduled for Tuesday, October 26, 11 am MST

Route Webinar

5 Ways to Decrease Support Tickets Pre-Holiday Rush

The holidays are coming, and nothing crushes holly jolly cheer faster than a stuffed support queue that’s about to get even longer. Join us live on Tuesday, Oct. 26 to learn and chat with Route pros so that you can master pre-holiday customer support strategies and prep for a smooth shopping season.

 

Group 23393

Unwrap the best customer support strategies and tactics with Route

This live webinar is the perfect way for ecommerce merchants to ease the holiday hustle with a little help from Route experts. It’s free for everyone and covers:

- Preparing support teams for the hectic holiday rush.
- Setting up proactive customer communication that keeps ticket count low.
- Giving customers the tools to self-serve issue resolutions.
- Maximizing customer experience during a stressful time.
- Supporting your team and customers in the most caring and efficient ways. 
- Whatever questions you bring to the table for live conversations!

Learn insights and how-tos from
in-house Route experts

Pick the brains of Route pros who have unique insight into today’s most common customer inquiries. With a view into how the world shops, they know all the troubles that happen from tracking to support and beyond.

aarond 1

Aaron Drewery
Product Support & Operations

courtneyo 1

Courtney Oleson
Merchant Experience

kelcee 1

Kelcee Taylor
Customer Experience

shanna 1

Shanna Rupp
Support Operations

margaretj 1

Margaret Julian
Product Marketing

dillonm 1

Dillon Moffitt
Track Partnerships